CUSTOMER RELATION MANAGEMENT ARAVIND - 09901366442 – 09902787224
WE PROVIDE CASE STUDY ANSWERS, ASSIGNMENT SOLUTIONS, PROJECT REPORTS AND THESIS www.mbacasestudyanswers.com a r a v i n d .b a n a k a r @ g m a i l . c o m ARAVIND - 09901366442 – 09902787224 CUSTOMER RELATION MANAGEMENT 1) Electronics market is a booming market, for a given product there are many manufacturers having different features in their respective products. A customer, who does not have knowledge of intricate features at electronic products and practical significance as features, may choose wrong product. How this situation is effectively addressed? What principle of CRM is implemented here & how? 2) The difference between physically going to book store & e- shopping is use of a website as a link between buyer & seller. How this link is made secure & trustworthy by amazon.com? How does this issue of trustworthiness affect popularity of company? What steps are taken for customer retention! 3) Practically thousands of p...